Terms & Conditions
returns, shipping, copyright information and more fun stuff
Please keep in mind that colours on screens and devices may vary and, as such, actual product colours may appear slightly different in person.
Returns & Exchanges
If you aren’t happy with anything you purchase from me, please send an email to me at email@example.com and let’s make it right.
Brand new, unopened items in resell-able condition may be returned within 15 days of purchase. Shipping costs for returns are at the customer’s expense.
Face masks, custom items, personalized items, holiday, dated calendars and sale items are not eligible for return.
Custom orders can take 4 – 6 weeks to complete. This process will depend on how long we take to decide on a photo of yours to use. Please note that the finished print quality will also depend on your photo. Due to the unique nature of custom orders, they cannot be returned: all custom orders are final.
Shipping costs are Flat Rate and will be calculated at checkout. All orders ship from Toronto, Ontario via Canada Post.
Please allow 1-3 days for regular orders to ship. If you have ordered a Personalized Card, please allow 3 – 5 days to ship. All orders are sent via Standard Mail. If you want something faster, please email me and I’ll provide you with alternative options.
Orders can take up to a week to arrive in Canada and up to two weeks in the US. Other places will likely take longer. While I do my best to get your order out in a timely manner, delays with the Postal Service are out of my control.
Orders shipped to incorrectly submitted addresses are the responsibility of the buyer. Always verify the shipping address prior to checkout.
While I pack everything very carefully, I am unable to control how packages are handled once they leave my hands. If your order arrives damaged, please contact me within 48 hours so that I can work with you to fix the issue.
If you pay by PayPal please note that orders will not ship until PayPal verifies that the payment is cleared. This often adds additional processing time to any orders placed through PayPal.
I am happy to send you items anywhere in the world; however, import duties, taxes and other charges are not included in the product price or shipping of the item. Added international fees are your responsibility.
Copyright & Ownership
All photos (except those given to me to use a custom piece), designs, card designs, embroidery projects, kits, instructions and originals are owned by me, Cheryl Rutherford. I spend a lot of time creating the cards, kits, projects and writing the instructions. I retain all rights to these and any custom work (except for any photograph you provide me to work with).
Artwork, photos, custom, incomplete or finished Bird in the Hand Embroidery Kits or Bird Stitch Projects may not be reproduced, resold, or used in any form without written consent. You are granted permission to display the pieces in your home or work place.
If I make you a custom Bird Stitch, you maintain the copyright to your photo and I will never, ever reproduce the project for myself or anyone else. However, I will use a photo of the completed custom project for marketing and as an example of a custom project, though, please.
Bird in the Hand Embroidery, Bird in the Hand Studio, Bird Stitch, Birds with Words, Birds of a Certain Age and Birds with Quotes are all phrases I use to describe my wares.